Swindon recruiter Field has invested in new high end software to help improve services to its clients and candidates.
The Commercial Road based company, which has been in the town for more than 40 years, has migrated to a new CRM (customer relationship management) system which offers a higher level of security, ensuring the company is ready for tougher GDPR (General Data Protection Regulation) rules governing data protection, which come into force next May.
The new CRM will also help map business progress so improving the service offered to clients and candidates.
The investment is part of Field’s development plans for the business. Last year, the Commercial Road headquarters was upgraded, and back office staff relocated to new offices in Milton Road.
“The investment is part of our ongoing commitment to improving the service we offer to our clients and candidates alike, and part of our strategic plan to drive our business forward so we maintain our position as one of Swindon’s leading recruitment agencies,” said Andrea Saunders, service delivery manager.
“The new software is more secure – being fully compliant with GDPR - which is important for our clients and candidates. It is faster to use, and has superior searching and reporting features.
It also has an app, which means when our team are on site they have easier usage and access, with the benefit of ensuring candidates get the full Field service experience managed from one central place.”
Field Recruitment is a leading commercial and professional sector recruitment agency, placing permanent and temporary candidates.
It is among a group of three complementary companies, including VHO, which specialises in lead generation for the technology sector, and The Business Generation Group, which offers generalist telemarketing. For more information visit www.fieldrecruitment.co.uk