Leading vehicle telematics company, CMS SupaTrak, who are based in Swindon, have been awarded ISO9001 and ISO14001 international standards after passing their audits without a single area of non-compliance.
The international quality standard 9001:2015, and environmental standard 14001:2015, are awarded only to those businesses who can demonstrate that their staff work to comprehensive and robust processes and procedures and that they are ensuring quality and consistency throughout their entire business.
These accreditations come after a year of substantial and positive internal change at CMS and, according to MD Jason Airey, the process of working towards these ISO standards has helped bring staff together and has introduced a new mentality to the business.
Jason said: “Our staff, led by Business Development Director John Lancaster, have worked extremely hard to achieve these standards and I am very proud of them. Everyone has pulled together and played their part. It’s been a lot of work going through the process of accreditation but streamlining our working practices is already bringing about benefits to the business.
“Being ISO accredited is a real differentiator for us and it demonstrates that we really do care about our customers and the quality of the service that they receive. We are proud of the fact that we do go the extra mile for customers and that we invest in both our staff and business processes.”
It is rare for any business to be awarded ISO standards with such high scores. Lisa Palmer from the British Assessment Bureau, who carried out the certification process, said: “When auditing businesses we usually find areas that are non-compliant and have to issue notices of correction. Only around five percent pass with full marks and we’re delighted that CMS SupaTrak achieved this. It’s testament to their hardworking and committed staff.”
Next for CMS is ISO27001 & ISO27002, the information security management standards as well as improving the level of their Investors in People standard. Jason Airey added: “Few, if any, businesses in our industry have achieved ISO27001 but we are confident that it’s something that we can, and should, strive for. The integrity and security of data is paramount and we believe that working towards ISO27001 & 2 is vital for responsible and professional businesses.
At CMS we believe that our staff are our most important asset so we have decided to work towards improving the Investors in People standard that we reached in 2016. We are confident that our bronze level can now be improved upon and this time, we are aiming for Gold.”