Swindon & Wiltshire Business News

Fast-growing outsource centre acquires technology provider

Cyril MolitorOutsourced contact centre Woven has acquired technology provider tPoint Solutions.

Woven, which also offers customer management and business process outsourcing services, launched nearly a year ago with three acquisitions and is now operating with over 1,000 colleagues from centres in Bristol, Swindon, Ipswich and Epsom, serving global brands across a wide range of industries.

The acquisition of Reading-based tPoint will enable Woven to more easily connect with and service its customers around the world.

Woven CEO Cyril Molitor said: “This is an incredibly exciting time for Woven and tPoint, with this acquisition allowing us to service our clients in a more productive, efficient and agile way.

"Over the past 10 months, Woven has partnered with tPoint and developed a new service reality where people matter and technology is intuitive.

"tPoint’s technology allows Woven to deliver a combination of increased speed-to-competency for advisors, through an easy to use unified desktop, while delivering innovations and solutions that will improve customer experience and business outcomes."

tPoint CEO Andy Griffin said: “This is a fantastic day for the team at tPoint. The acquisition by Woven provides tPoint with the tools we need to accelerate our product differentiation.

“We believe passionately in technology that empowers business users to deliver amazing customer outcomes simply and in real-time.

"Together Woven and tPoint will disrupt the BPO space and also the wider customer engagement disciplines for the benefit of both our clients and customers.”