Swindon & Wiltshire Business News

Google outage causes havoc for businesses – BCS responds

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Users of Google services have today realised "their business is dependent on a stack completely outside of their control".

That's the view from Swindon-based BCS, The Chartered Institute for IT following a rare service outage that left users unable to access many of Google's services.

The outage affected apps including emails and calendars. Gmail, Google Drive, Google Docs, and Maps were all unaccessible, as was video-sharing platform YouTube.

Thankfully, the tech giant's search engine remained unaffected by the problems, so Google customers were able to Google "is Google down?".

The outage also affected Google-connected smart devices such as Home speakers – leaving many early tech-adopters literally in the dark as their lights are controlled by Home.

Many businesses have become even more reliant on Google services during the pandemic, as remote workers took to working from the cloud.

Adam Leon Smith, a Fellow of BCS and chairman of its Special Interest Group in Software Testing commented: ‘People are sat in the dark unable to turn on their lights controlled by Google Home, my last two meetings have been unable to use the planned slides as they are stored in Google Slides.

"Our dependency on technology has grown so much, but the amount spent on reliability, testing and quality hasn't grown in parallel.

"Many companies will be reviewing their Service-level agreements with Google today and realising their business is dependent on a stack completely outside of their control."

The outage lasted less than an hour. It is not yet known what caused the problems.