People & Appointments

BPO innovator invests in talent with three new appointments to commercial team

Written by Peter Davison.

Simon Hunter David Hingley and Lian Rowlands

 

Contact centre, customer service and business process outsourcing service provider Woven has announced three key appointments to further strengthen its commercial team.

Following the recent appointments of David Hingley as proposition director and Lian Rowlands as client services director, the Swindon-based firm this week announced the appointment of Simon Hunter as sales director.

With over 15 years of experience in the contact centre industry in sales and operational leadership, incorporating roles at Voice and Ant Marketing, and more recently the global BPO Hinduja Global Solutions (HGS), Simon has significant expertise in independent contact centres.

Simon’s ability to transform customer service operations and revolutionise how brands communicate with their customers through digital transformation is the perfect match for Woven’s ambitions.

David Hingley brings extensive knowledge of contact centre, customer experience and outsourcing strategy to Woven. David combines deep expertise in solution design with a proven track-record of successfully initiating, delivering, and inspiring customer experience-led, value-adding change for large organisations.

Whilst at BPO Webhelp, David won more than 15 contracts in 3 years as a result of his broad, multifaceted perspective on contact-centre outsourcing.

For over 25 years, Lian Rowlands has helped shape customer and user experiences with some of the world’s leading brands across retail, hospitality, travel, charity and telecoms.

Her background in large scale B2B account management and high-volume multi-site operations for customers like M&S, Burberry and Sky will greatly benefit Woven, as will her passion for delivering solutions that drive real value for customers and clients.

“Simon, David and Lian join our strong commercial team at a time when we are increasingly challenging the contact centre status quo," said CEO Cyril Molitor.

"Our proposition to clients is a commitment to bring innovation and value where people are still the key differentiator when powered by innovative technology.

"Having recently completed the acquisition of tPoint, the Woven business also now owns a market leading technology to bring a unique value add to our business.

"Our new appointees demonstrate that we continue to seek out unique blends of skill and capability to ensure we build and deliver the right solutions for clients.”

Pictured: Simon Hunter David Hingley and Lian Rowlands